The Technical Support Engineer will be part of a team of talented Support Engineers who provide the highest level of user technical assistance possible to CollabNet’s external customers. The position encompasses troubleshooting CollabNet applications based on customer reported problems as escalated from the rest of the Support team. This tier two position is responsible for troubleshooting our application using log analysis, code review, and test systems for reproduction of application errors and/or performance problems as well as identifying code that needs refinement or repair and, optimally, generating patches to correct any identified problems.
Our product is a collaborative development platform, both hosted and installed onsite. The application is mainly installed on Linuxand serves out Subversion, Git, Apache (using many of its associated projects Turbine, Lucene, Tomcat, Velocity) utilizing PostgreSQL and sometimes Oracle as back-end databases. Java is a key component and python scripts help install, maintain, and troubleshoot the application.