$80K - $100K(Ladders Estimates)
Waltham, MA 02454
Industry: Information Technology•
Less than 5 years
Posted 62 days ago
We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year for the past three years!
The TSE is part of a team that is the first line of contact for customers experiencing issues with installation, configuration, operation and management of Carbon Black solutions. They are, in many ways, the post-sale "face of Carbon Black" and must be passionate about helping our customers solve problems.
The TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from "how to" questions through involved debugging and forensic efforts when tracking down operational anomalies. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills.
We have an incredibly talented team and a performance based and collaborative culture. You will be able to learn from some extraordinary colleagues and leaders as well as bring your own talents and ideas to the team to help us continue to grow the offerings.
Essential duties & responsibilities:
Qualifications & requirements:
Valid Through: 2019-9-17