Technical Support Engineer

Less than 5 years experience  •  Networks

Salary depends on experience
Posted on 10/13/17
Pittsburgh, PA
Less than 5 years experience
Salary depends on experience
Posted on 10/13/17

Requirements and Responsibilities:

In addition to customer support, critical aspects of this position include product design, engineering, training, project management, and tools/systems development. A Technical Support Engineer must possess a wide variety of skills and abilities that will be used daily to meet the exceptionally high standards of Avere Systems and its customers. A demonstrated ability to own and execute on cross-functional projects involving support, sales, engineering, marketing, product management, quality assurance, and technical writing.

Requirements and Responsibilities:
• Managing, troubleshooting, and resolving deeply technical issues related to various software and hardware technologies
• Excellent verbal and written communication skills
• Highly proficient with UNIX/LINUX operating systems
• Understanding of the design and architecture of file systems and related protocols, including NAS, SAN, NFS, CIFS, etc.
• Documenting customer interactions and product defects to ensure proper reporting and improved product quality
• Developing and delivering training materials to internal personnel and external customers and partners
• Providing critical input into all aspects of product design
• Assisting in release management to deliver solutions and enhancements to meet the needs of expanding customer base
• Creating and customizing software-based tools to help in the troubleshooting and reporting of customer issues
• Exposure and familiarity with Windows based operating systems
• Understanding of directory protocols, including NIS, DNS, LDAP, etc.

Experience & Education:

Education and Experience:
• 3+ years experience in a technical support role
• Bachelor of Science in CS, EE, IS, or equivalent experience
• Scripting and coding experience, ideally bash shell, Python, and C++
• Experience in a 24/7 support role
• Software and hardware environment setup and testing
• Protocol packet analysis
• Ethernet switching, routing, network design, and troubleshooting
• Microsoft Windows system administration and troubleshooting.

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