Job Description

Technical Support Engineer

The Technical Support Engineer is in charge of working closely with engineering and support to provide assistance to customers and review product documentation and other specifications.

Responsibilities

• Provide technical assistance to customers via phone or email

• Work on reproducing customer issues in a technical support lab

• Interact with various engineering and documentation groups in review of design specifications, test plans and other product literature

• Assist engineering in resolving customers' issues by collecting feedback from customers

Requirements

• Requires a BSCS or equivalent.

• Great communications skills and the ability to explain complex solutions in a simple way.

• Strong team player skills.

• Proven ability to resolve complex technical problems, the ability to handle many concurrent tasks and do them all with excellence.

• Willingness to adapt, to overcome and to succeed in a constantly changing business and technical environment.

• Must have good understanding of TCP/IP and some familiarity with routing protocols. Good knowledge of LAN/WAN, campus network topologies, and networking devices such as routers, switches, firewall and other network appliance products is required.

• Experience with one or more of the following operating systems: Sun OS, Sun Solaris, Windows, Windows NT is a must.

• Demonstrated networking & troubleshooting experience including TCP/IP, LAN and routing products is a huge plus.

Valid through: 4/30/2021

About Array Networks

Array Networks is an American networking hardware company. It sells network traffic encryption tools. Array Networks was founded in 2000 by Lawrence Lu and is based in Milpitas, California. Originally called ClickArray Networks, it was renamed Array Networks in 2001 by then-incoming CEO Don Massaro who said the longer name "sounded too dot-commy". It received funding from the venture capital firm U.S. Venture Partners and the private equity firm H&Q Asia Pacific. On May 13, 2009, Array Networks became the first non-Taiwan company to be listed on the Taiwan Stock Exchange. The company sold 54 million shares that had a total value of about $79 million. In 2009, 43% of the company's market share was in China, and its main product type sold there consisted of SSL VPN devices. It also had 200 employees in China, which CEO Michael Zhao said made China a "natural choice" for an IPO, In comparison, the company had 70 employees in Silicon Valley. but because China did not allow non-Chinese companies on their exchange, he narrowed the choices down to the NASDAQ and the Taiwan Stock Exchange. He chose the Taiwan Stock Exchange for two reasons: Array Networks had a strong business presence in Asia, and Taiwan Stock Exchange's listing fees were at least one third less than the NASDAQ's.

Total Jobs:

Average Pay:

$97,000

Total value of jobs:

$970,000

% Masters:

38%

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* Ladders Estimates