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Technical Support Engineer at Braze in New York, NY

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compensation:

$80K — $100K *

specialty:

Technical Support

experience:

Less than 5 years

Job Description

We are headquartered in New York with offices in London, San Francisco, Chicago, and Singapore. And we have over 500 employees and are growing!

WHAT YOU'LL DO

As a Technical Support Engineer, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.

Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You'll get a chance to dive into our code base to perform data pull requests and bug fixes. You'

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Valid through: 7/8/2020

About Braze

Appboy Inc. is a mobile marketing company based in New York City, with additional offices in San Francisco and London. It develops customer relationship management and mobile marketing automation software that businesses use to manage their mobile applications. The company has around 120 employees. According to Fortune, Appboy manages mobile applications for Dominos Pizza, Tinder, SoundCloud and Urban Outfitters. Appboy stated to Fortune magazine in June 2016 that its software processes approximately 2 billion messages per month between 420 million users. Appboy was founded in 2011 by Mark Ghermezian of the Ghermezian family who raised $3 million from family and other investors in order to start the company. That same year, Bill Magnuson and Jon Hyman joined the company as co-founders.
Total Jobs:
41
Average Pay:
$111,309
Total value of jobs:
$4,675,000
% Masters:
20%

Braze Photos

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* Ladders Estimates