Technical Support Engineer, APM

New Relic   •  

Portland, OR

Industry: Technology

  •  

Not Specified years

Posted 174 days ago

This job is no longer available.

Wants to be an integral part of a world-class technical support organization

  • Has deep knowledge of setting up Java Development environments and experiencesupporting Java applications
  • Has an understanding of web technologies and cloud infrastructures: Web Servers (Windows or Linux), network and systems troubleshooting tools, web development platforms, cloud hosting services, AWS, Google Cloud, Docker, Kubernetes, OpenShift, etc
  • Wants to leverage their experience with web technologies and cloud infrastructures to help customers gain the most value from our industry-leading products
  • Understands the concept and use of automation/configuration management using tools
  • Loves delighting people -- even customers who are having a bad day
  • Is curious about new software technology (You might dabble in object-oriented programming, tinker in Rails, play with Azure Cloud Services, spin up VMs, or geek out in other ways)
  • Can get creative when the answer is not obvious
  • Possesses a hunger for knowledge - always wants to learn more and do better (we are like that around here)
  • Collaborates easily across teams or disciplines to solve problems
  • Can work a 2nd shift schedule (3 pm-Midnight) in a 24/7/365 support environment