$80K — $100K *
8x8 is seeking entry level technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
You will be responsible for resolving escalated and complex customer cases from first-line product support engineer who have been unable to isolate or fix issues with 8x8 products. Tier 2 Engineer are the primary liaison with the 8x8 NOC and engineering teams responsible for reporting operational issues, maintenance problems or bugs. Customer interactions include performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technical in telecommunication and enterprise networks.
Knowledge and troubleshooting proficiency of:
-Unified Communications, VOIP, and SIP technologies
-Cloud computing technologies and concepts
-Network routers, switches, systems and tools
-Contact Center technologies
-2-5+ years supporting enterprise level, mission critical network environments
-2-5+ years of providing technical support to enterprise level customers
Bachelor’s degree in a technical field and/or comparable industry certifications and experience
Strong organizational and time management skills
Excellent verbal and written communication skills
Team player with positive attitude
Valid through: 4/24/2021
$70K — $90K + $20K bonus