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Technical Support Engineer in Rockville, MD

3CLogic

Rockville, MD 20850
1w ago
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compensation:

$80K - $100K*

specialty:

Technical Support

experience:

Less than 5 years

Job Description

Job responsibilities

• excellent analytical skills with the mindset of a problem solver.

• excellent listening, written and verbal communication skills.

• strong technical understanding of how web applications and information systems

Work.

• ability to read product logs to identify anomalies and issues.

• take ownership and monitor support requests to ensure a timely resolution.

• handle customer queries via email, phone calls, and chat.

• design/develop custom reports for department use.

• participate in internal and customer facing calls related to support issues.

• interact directly with customers to obtain additional information or to provide status

Updates or resolutions.

• interact with the 3clogic engineering and operations team to resolve support

Issues.

• organize and lead conference calls during customer-affecting service interruptions.

• identify improvements to process and seek ways

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Valid through: 2020-4-8

About 3CLogic

Total Jobs:
5
Average Pay:
$107,000
Total value of jobs:
$535,000
% Masters:
43%
* Ladders Estimates