Vocera has one mission: to simplify and improve the lives of healthcare professionals, patients, and families. Founded in 2000, we changed the way care teams communicate. Today, we continue to offer the leading platform for clinical communication and workflow. About 1,400 hospitals and health systems around the world use Vocera solutions. Our platform provides software for voice, secure text messaging, and patient engagement. It integrates with more than 120 clinical and operational systems: EHRs, nurse call, physiologic monitors, and more, with event-driven alarm management. Our wide choice of devices includes smartphones and hands-free wearables. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Indiana Canada, India, United Arab Emirates, and the United Kingdom. Lear
Position Description: As a Vocera Technical Support Engineer, you will be working in a dynamic, fast-paced environment, helping doctors, nurses, clinical staff, IT organizations, and system administrators deliver outstanding patient care. You will use your technical expertise to investigate issues, research solutions, and deliver excellent customer service. This is not a call center; our support team works together to tackle technical challenges and provide a positive experience for our customers.
If you like working with people, are inquisitive, hard-working, customer focused, and are interested in a variety of technologies The Vocera CSI – Customer Solution Investigation team wants to hear from you.
Based at Vocera HQ offices in San Jose, CA, you will provide remote support to worldwide customers during normal business hours (6am – 6pm PT). Some travel to customer sites may be expected, but will be less than 10 percent. Late shift work will be necessary on an as-needed basis.