Technical Support Engineer 1

Mitchell International   •  

Coppell, TX

Industry: Software

  •  

Less than 5 years

Posted 395 days ago

Company Overview

Mitchell International, Inc. is a leading provider of best in class workflow solutions. As North America's leading provider of Property & Casualty claims management solutions, we process over 50 million transactions annually for over 300 insurance companies / claims. We combine leading-edge technology, extensive information resources and personal service with broad claim management expertise enabling our clients to restore their customers' lives after a challenging event.

Job Description

 

Technical Support Engineer I will provide Technical Support for Mitchell software products.

  1. Triage and assign incoming customer problem/issues reported via email and phone calls to Technical Support team.
  2. Log reported issues in SalesForce CRM.
  3. Create new user accounts, reset password and manage user login related issue.
  4. Troubleshoot atutomation jobs: EDI and File movement
  5. Troubleshoot application related issues/bugs.
  6. Ability to run SQL queries
  7. Escalating the issues to higher technical support level where applicable.
  8. Communicate with clients and internal team members while providing and exceeded level of customer service.
  9. Work with Technical Support team and other various groups to ensure our SLA obligations are being met on a client-by-client basis.

Qualifications

BachelorDegree in Computer Information System or Related Degree.

Or 2 years of Technical Support experience.

 

  • Ability to multiple tasks
  • Effective oral and written communication skills.
  • Great customer service
  • SQL queries
  • Knowledge of Active Directory and Citrix