Technical Support Engineer 1

Danaher   •  

Chaska, MN

Less than 5 years

Posted 271 days ago

This job is no longer available.

Job ID: BEC009211

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.



Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity.


Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



Description

The Technical Support Engineer I repairs and maintains internal Access 2 and DxI systems in Chaska.  May also assist with the initiation, design, development and implementation of product improvements and changes. This position may also provide real time technical support to US field service engineers and Call Center personnel.




Repair and perform preventive maintenance on internal instrument population.  Provide real time technical support to field support and hotline personnel.  Provide e-mail support to international personnel.  Respond to technical procedural inquiries and concerns.  Trend, analyze and interpret field-generated data.  Liaison between Field Service and Development/Tech Ops through task teams.  Provide technical support input for CAPA teams.  Participate on project teams responsible for improving instrument reliability. Create and maintain all departmental and service support related documents.  Ensure accuracy/traceability of all records to comply with GMP, ISO, FDA and company policies regarding compliance.  Work with team members to develop team goals and plans, resolve problems and achieve goals while showing respect for all team members.




Qualifications

Associate’s or Bachelor’s degree in electronics, bio-medical engineering, chemistry, medical technology, or equivalent work experience, with 0-2years experience. Hands on troubleshooting and repair experience of medical laboratory instrumentation preferred.  Understands complex technical and non-technical documentation and effectively communicates with internal and external contacts to ensure positive outcome.  Ability to travel as required, 25% or less.