Technical Support Network Engineer
Philips is seeking a Technical Support Network Engineer for the Patient Care Monitoring Solutions/Customer Care Solutions Center (CCSC) group. This position will be reporting out of the CCSC and may require some travel. The PCMS business serves the healthcare community through effective and efficient management of capital medical equipment/solution implementation in various areas within the healthcare continuum.
-Provide remote systems integration support for end user problems using the latest remote access technologies as appropriate
-Assist with systems integration related escalations in support of remote service engineering team.
-Provides telephone support to external and internal customers when needed
-Resolves customer satisfaction issues by providing solutions to complex issues
-Defines and escalates customer satisfaction and product issues as appropriate
-Provide on-site support in critical customer situations, as determined by their manager
-Take a self-directed leadership role in the support and resolution of issues
-Impart technical knowledge and expertise to the Remote Service Engineering team.
Additional responsibilities include:
-Design and lead the implementation and testing of complex IT integration solutions following industry and proprietary real-time patient data transfer requirement.
-Provide consultation to healthcare institutions on IT integration strategies and system integrations.
-Troubleshoot complex system integration issues to ensure acceptable (QOS) Quality of Service.
-Lead installation of complex multi-phase systems composed of IT infrastructure and patient monitoring in both clinical and non-clinical environments across an expansive geography.
-Provide technical review of system configurations to ensure viability of system performance.
-Lead and direct a diverse team of internal and external installation resources.
-Shares responsibility of successful project completion with the assigned Project Manager and project team.
Our group is a 5,500-member North American Health Systems Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
-CCNP or equivalent certification e.g. CCNP/wireless etc.
-Extensive knowledge of information system technologies as reflected in formal Microsoft or Cisco certifications.
-Extensive knowledge of Patient Monitoring systems as reflected in completion of formal vendor training desired.
-Knowledge of HL7 and Electronic medical record systems
-Own technical issues through resolution.
-Influence internal and external resources to a stated objective without formal lines of authority.
-Effectively communicate to CXO level management - internal and external.
-Deliver required results with high levels of customer satisfaction, both internal and external.
-Previous experience working in a healthcare environment.
- Ability to travel up to 25-50% where the projects require.
This Network Engineer role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.