Technical Support

5 - 7 years experience  •  Government

$50K - $80K
Posted on 07/31/17 by Nikita Mochi
Confidential Company
Denver, CO
5 - 7 years experience
$50K - $80K
Posted on 07/31/17 Nikita Mochi
  • Provides intermediate level Desktop Computer Support. 
  • Supports Network OS, centralized applications and desktop applications in a distributed Microsoft environment. 
  • Resolves network, (TCP/IP, Ethernet) telecommunications and application problems for local and remote users.  
  • Serves as a level two/three support for the Help Desk problems/changes. 
  • Participates in major ITtechnology deployment projects. 
  • Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users.  
  • Works under the general direction of the Desktop/Mobile Support Manager with moderate latitude for the exercise of independent judgment. 

Minimum Requirements:

  • Experience working with computer hardware to include desktop and laptop computers and related peripheral devices
  • Experience working with computer software to include Windows and IOS operating systems, Microsoft Office Suites, Virus protection, asset management, call ticket management
  • Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users
  • Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goal
  • Ability to install, configure and trouble-shoot software-related computer problems inherent in a corporate computer environment
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