Technical Support

Computer Pro   •  

Falmouth, ME

Industry: Telecommunications


8 - 10 years

Posted 67 days ago

This job is no longer available.

Major Duties

Responsible for the configuration and implementation of server hardware and infrastructure, data storage any related products required to support VOIP technologies and other applications. The responsibilities include monitoring and troubleshooting of hardware, software and networking problems of the customer’s Information Technologiesinfrastructure.

Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance.


Essential Duties & Responsibilities:

  • Support for Microsoft and VMware Virtualization systems
  • Remote monitoring of servers and workstations
  • Management of peripheral network devices
  • Virus detection and removal
  • Proactive planning to reduce downtime
  • Disaster recovery planning
  • Microsoft Office support for non-technical end users
  • First response internet-down troubleshooting
  • Deployment of new and updated applications
  • SharePoint and Office365 design, administration, and end-user support

Additional Duties:

  • Contributes to departmental activities and programs by accomplishing related tasks as needed.


Knowledge, Skills & Abilities:

  • Ability to learn additional skills pertaining to telephony products
  • Ability to obtain Microsoft and VMware technical certifications

Required Education & Experience:

  • Strong, applied technical knowledge of Microsoft operating systems
  • Expertise supporting Microsoft and VMware Virtualization
  • Working technical knowledge and ability to troubleshoot current Cisco, Adtran or HP network hardware
  • Proven experience and success with design of Information Technologyinfrastructure.
  • Proven analytical and problem-solving abilities
  • Strong communication skills.


  • Entry level experience with configuration and implementation of Information Technology environment
  • Bachelor's Degree in Information Technology or related field plus 8+ years experience
  • Entry level experience with configuration and implementation of Information Technology environment
  • Microsoft and VMware Certification or equivalent (strongly preferred)