Technical Support

We are looking for Technical Support for our client in Atlanta, GA

Job Title: Technical Support

Job Location: Atlanta, GA

Job Type: Contract

Job Description:

• This position provides day-to-day level-1technology operational support within the client office under direction of the Director.
• This includes end user support of election and voting system applications.
• Provides support and assistance in maintaining the department?s election ballot building operations, and coordination of  equipment testing.
• Works withInfrastructure and Applications teams on application and networktroubleshooting and system testing and deployment.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Oversee and Manage all testing and return of system components received from repair
• Sets up Department staff on required applications working together with the Infrastructure and Applications team.
• Support all activities of the ballot building team and provide assistance where necessary
• Works to maintain current inventory of all equipment used statewide.
• Support the roll out of Elections related initiatives throughout the client
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate;
• Works proactively, addressing things before being forced to by events; accommodates new methods and procedures.
• Accepts direction and feedback from supervisor and follows through appropriately
• Develops and maintains effective working relationships with users and peers.

MINIMUM QUALIFICATIONS:

• Associates?degree in a technical curriculum, or
• At least three years of recent relevant experience in an IT or software supportexperience.
• Knowledge of desktops, laptops and mobile devices, as well as network equipment.
• Knowledge of MS Office and MS Exchange/Active Directory.
• Demonstrated problem resolution and task management skills.
• Effective interpersonal, written, and oral communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Must be able to lift 75 pounds
• Some travelrequired (primary within the state of Georgia)

PREFERRED QUALIFICATIONS:

• One-year hardware/software experience in a support capacity required.

Preferred Certifications:

• CompTIA A+ and MCP ? Microsoft Certified Professional Current certification required? or demonstrated equivalent experience.
• MCSA ? Microsoft Certified Systems Administrator.
• MCSE ? Microsoft