Technical Support Analyst

Phreesia   •  

Ottawa, ON

5 - 7 years

Posted 244 days ago

This job is no longer available.


Responsibilities:

  • Provide  technical support to all Phreesia practices
  • Troubleshoot a wide variety of technical issues ranging from networking, integrations and our application
  • Support integrations between Phreesia’s application and 3rd party EMR products
  • Document technical issues in the Phreesia CRM
  • Create/modify solutions in the Phreesia knowledgebase
  • Communicate with customer’s on a wide variety of technical issues ensuring that the customer is kept informed of progress on their case
  • Provide input and feedback to the Development Team, through the Product Management group relating to improvements to product performance and/or feature enhancements
  • Reproduce issues and provide detailed reporting on steps


Qualifications:

  • Experience in a technical support, account management or implementation role in the IT industry (5+ years)
  • End-user training experience
  • Project management skills
  • Superior communication, interpersonal and telephone skills
  • Ability to anticipate and solve problems
  • Customer service mindset
  • College or university degree in Information Technology and/or equivalent work experience


The Ideal candidate will possess:

  • Exposure to wireless and web applications
  • Familiar with network troubleshooting including firewalls and routing
  • Familiar with and skilled in SQL, XML, CSV, HL7, Javascript and HTML.
  • Familiarity with working with all Microsoft Desktop and Server OS environments.
  • Experience using a CRM
  • Proven success in technology support environment