Technical Support Analyst

Confidential Company  •  Norfolk, VA

Less than 5 years experience  •  Staffing & Recruiting

Salary depends on experience
Posted on 03/07/18
Confidential Company
Norfolk, VA
Less than 5 years experience
Staffing & Recruiting
Salary depends on experience
Posted on 03/07/18

Position Description

 

ADP is hiring the next Technical Support Analyst. We're looking for a problem solver and solution finder with experience in customer service to support our clients with product upgrades, maintenance, and diagnostics. We know you're busy so we'll get right to the point. Does this sound like you?

 

?        Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate and unravel challenges.

?        Analytical mastermind. Examines systems and spots trends that others wouldn't find.

?        Insightful strategist. Transforms insights into ideas and ideas into plans.

?        Technical whiz. Intrigued by the ever-evolving world of technology.

?        Trusted Advisor. Lives integrity and delivers on promises... every time.

 

Then, #HelloWork! You may just the person we're searching for. First things first: We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HRtechnologies and solutions that help employees all over the world do their jobs better.

 

What's our secret sauce for success? Well, that's easy. It's our growing team of fantastic associates who make it all happen. We're collaborative, fast-paced, transparent, and fun. And we'll expect the same from you.

 

On this team, the goal is simple: Provide the unmatched service that allows our technologies to deliver and exceed client expectations. How? As a Technical Support Analyst, you'll work with our clients and find creative solutions to complex challenges. Ultimately, your work will ensure that our newest and shiniest products are matching demand, setting new standards for our competition, and changing the world of work for our clients.

 

THINGS YOU'LL DO: Responsibilities

 

?        Provide on-the-spot technical support for ADP products, helping clients with product hardware, software and operating system issues via phone or remote access

?        Effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second level support, if needed.

?        Be the subject matter expert for industry standard technology, such as browser web support, user access issues, web site customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers and related products

?        Be the liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner

 

EXPERIENCE YOU NEED: RequiredQualifications

 

?        1 + year(s) Client/Customer Services experience

 

BONUS POINTS FOR THESE: PreferredQualifications

 

?        Bachelor's Degree or Equivalent in Education

?        MCP or Equivalent experience

?        Experience with Microsoft office suite, client server, Operating Systems, TCP/IP

?        Skilled in troubleshooting and analysis technical communication, as well as written and verbal communication skills

 

PreferredQualifications

 

About ADP

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE? Magazine, and recognized by Forbes? as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65years of experience as one of the largest providers of human capital management solutions world-wide

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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