Technical Specialist, Security

Symphony   •  

New York, NY

5 - 7 years

Posted 237 days ago

This job is no longer available.


Symphony is looking for an exceptional Technical Specialist eager to deliver best-in-class to Symphony’s enterprise customers.


  • Help customers deploy Symphony applications
  • Diagnosing network latency and intermittent issues
  • Collaborate with customers, developers, third party vendors and support teams to manage deployment and troubleshoot common deployment related issues.
  • Reading and analyzing log files
  • Responsible for accessing logs, browsing databases, simple queries, permissions, jobs, etc.)


  • 5+ years of experience supporting business to business customers
  • Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience
  • Authorized to work in the U.S.
  • Experience diagnosing routing and firewall issues in customer sites
  • Hands-onexperiencethat demonstrates knowledge of:
    • Security fundamentals (symmetric/asymmetric encryption, RSA, TCP/IP, 3-way handshake, DNS etc.)
    • Routing (WCCP, PBR, Load Balancer Fundamentals, etc.)
    • Packet Analysis with tcpdump
  • Information Security Concepts
  • HBASE, MongoDB, Big Table, Dynamo fundamentals (Management interface)
  • Experiencesupporting one of the following applications:
    • Red Hat Linux fundamentals (command line navigation and basic features
    • File system
    • Permissions
    • Networking
  • Application Support Basics (Common troubleshooting methodology for Windows and Linux programs
  • HTTP protocol (Structure, status codes, authentication, etc.)
  • SSL/TLS protocols (Structure, certificates, initial handshake, etc.)
  • Experience with SSO, Proxy services, app wrapping technologies
  • Excellent verbal and written communication skills
  • Ability to multi-task in a dynamic, fast paced and growing start up environment
  • Proven success partnering with customers, developers and vendors
  • Ability to troubleshoot common deployment issues (preferably within financial services/enterprises)
  • Familiarity with communication and messaging applications