Role:: Technical Solution Architect (Pre-Sales, Delivery).
East coast candidate preferred – 100 % remote but there might be some travel involved in future
· To ensure effective service delivery by collaborating with sales, delivery and other Espire teams
· Ensure compliance on raising proactive risk or issue with delivery team and suggest mitigation.
· To improve Customer Satisfaction index and handle client escalation on time
· To adhere compliance towards Client’s goal as identified/ agreed/ monitored
· Work collaboratively with other Espire teams, including but not limited to solution architecting, presales, client interaction, internal meetings, proposal creation.
· Involve in customer interactions, solutioning, technical discussions, scoping & collaboration with Global delivery and support teams
· Provide smooth presales activities while collaborating with sales, delivery and other offshore teams
· Provide solutioning assistance to offshore presales team to ensure completion of proposal on time and with quality
· To ensure booking and billing of revenue on its part as entrusted by Espire
The desired candidate should have:
· Technical experience on either Application Management (including Content management) or Customer Communication management platform. Technologies like MS Dot net, Sitecore, Umbraco/Quadient, Opentext Exstream, Streamserve, Kofax/Analytics/Integration/Cloud/RPA
· Prior project management & solutioning experience using off-shore model and ensuring Quality deliverables
· Good understanding of various Engagement & financial models
· Managed mid to large size client engagement for different services
· Revenue & Growth oriented mindset
Valid through: 8/26/2020