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Technical Services Engineer-Tier II in Chelmsford, MA

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compensation:

$80K - $100K*

specialty:

Technical Support

experience:

Not Specified

Job Description

What You'll Do Here…


  • Provide the highest quality technical pre-sales and post-sales support for Axis products to Axis end customers, Axis partners and Axis employees. Support is provided via telephone, online helpdesk, and live chat.
  • Ensure Customer Cases are documented thoroughly, attention to detail is required
  • Qualify product(s) in question for a returned materials authorization
  • Consistently engage in training and educational initiatives
  • Perform other related duties when assigned

What We Are Looking For …


  • Demonstrated competency in the following areas:

  • Business (Business Acumen, Strategic Thinking, Adapting to Change)
  • People (Communication, Teamwork, Relationship Management)
  • Job (Knowledge and Ability, Accountability, Self-Developm
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Valid through: 2020-5-13

About Axis Communications

Axis Communications AB is a Swedish manufacturer of network cameras for the physical security and video surveillance industries. It operates in the market segments transport, infrastructure, retail, banking, education, government and industrial. Axis Communications originally started out as an IT company selling print servers. It then applied its knowledge in networks and embedded computing to develop network cameras for the security industry. Most of its products contain an embedded computer with some flash memory and run a custom version of Linux. One of its major breakthroughs in technology was the development of JFFS, which extended the lifetime of the devices' flash memory. Axis Communications was founded in 1984 by Martin Gren, Mikael Karlsson and Keith Bloodworth in Lund, Sweden. The company developed and sold protocol converters and printer interfaces for the connection of PC printers in IBM mainframe and mini-computer environments. By the end of the 1980s, Axis Communications had opened its first U.S. sales office in Boston, Massachusetts and in the early 1990s started shifting its focus away from IBM mainframes towards networking and the TCP/IP protocol.
Total Jobs:
11
Total Experts:
2
Average Pay:
$116,428
Total value of jobs:
$3,260,000
% Masters:
26%
Learn More About Axis Communications
* Ladders Estimates