Our Professional Services team works with our customers to achieve the security posture that you need in a world of persistent and evolving threats. Our team is comprised of security professionals that provide implementation services, engagement management and overall advice and guidance needed for successful initial and on-going use of our products.
Leveraging our established best practices, our team expertly assists in planning, designing and deploying Carbon Black products in our customer's environment. During the implementation, our Professional Services team works within the framework of a proven methodology that includes templates, tools and best practices developed over the course of over a thousand successful implementation projects. Our implementation goal: create valuable, efficient and sustainable implementations.
Why You Matter
The role of the Technical Services Consultant is to act as the primary consultant for multiple small to medium professional service engagements. This role primarily works with a designated Carbon Black (Cb) Engagement Manager or as the sole team member while relying on more senior staff for additional guidance during an implementation. The Technical Services Consultant will provide Cb customers and partners with technical and best practice guidance, hands-on configuration, implementation support, product mentoring, and in the case of other service engagements, project management support.
This role will need to be filled by a resource that is comfortable working independently and while working with various customer environments. A strong desire for success and a positive attitude are essential to this job. As a Technical Services Consultant you will be expected to help work with other staff members and provide thought leadership on how to continually improve Cb's implementation services and approaches, as well as provide customer feedback and product ideas to Cb and support our growing user and partner community on the Carbon Black User Exchange.
What You'll Do
What You'll Bring