Technical Services Consultant

Carbon Black   •  

Phoenix, AZ

Industry: Information Technology

  •  

5 - 7 years

Posted 46 days ago

Our Professional Services team works with our customers to achieve the security posture that you need in a world of persistent and evolving threats. Our team is comprised of security professionals that provide implementation services, engagement management and overall advice and guidance needed for successful initial and on-going use of our products.

Leveraging our established best practices, our team expertly assists in planning, designing and deploying Carbon Black products in our customer's environment. During the implementation, our Professional Services team works within the framework of a proven methodology that includes templates, tools and best practices developed over the course of over a thousand successful implementation projects. Our implementation goal: create valuable, efficient and sustainable implementations.

Why You Matter

The role of the Technical Services Consultant is to act as the primary consultant for multiple small to medium professional service engagements. This role primarily works with a designated Carbon Black (Cb) Engagement Manager or as the sole team member while relying on more senior staff for additional guidance during an implementation. The Technical Services Consultant will provide Cb customers and partners with technical and best practice guidance, hands-on configuration, implementation support, product mentoring, and in the case of other service engagements, project management support.

This role will need to be filled by a resource that is comfortable working independently and while working with various customer environments. A strong desire for success and a positive attitude are essential to this job. As a Technical Services Consultant you will be expected to help work with other staff members and provide thought leadership on how to continually improve Cb's implementation services and approaches, as well as provide customer feedback and product ideas to Cb and support our growing user and partner community on the Carbon Black User Exchange.

What You'll Do


  • Work as a Technical Services Consultant to fully deploy Carbon Black software at customer sites
  • Collect technical requirements from customer and configure the Cb software to work within the capabilities of the application for those requirements
  • Review the configuration decisions that are available to customers and provide expertise and guidance on best practices
  • Provide onsite and remote technical guidance to new Cb customers to ensure a successful implementation
  • For single-Consultant assigned engagements, perform project management functions including, but not limited to, project scheduling, project tracking and status/completion reporting
  • Build and maintain customer relationships
  • Work efficiently with Cb technical support team to solve customer issues
  • Provide critical customer escalation support to ensure timely and effective customer issue remediation and experience
  • Contribute to best practices material development and maintenance in concert with Cb product releases
  • Work as a remote employee and willing to travel

What You'll Bring


  • 2+ years of experience in enterprise application security solutions
  • 5+ years of field consulting experience, preferably implementing security software products
  • Proven ability to work remotely and independently to deliver Customer solutions and stay current with Cb product announcements, releases and processes
  • Knowledge of enterprise IT infrastructures and configuration
  • Knowledge of Microsoft Windows, Apple OSx and Linux configuration and management
  • Knowledge of software deployment and patch management tools (preferred)
  • Experience with scripting languages (Python & PowerShell preferred), interacting with API's, and creating automation
  • Security industry experience and/or Security Certification(s)
  • Excellent oral and written communication skills
  • Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company