Technical Services Claims Consultant, Accident Benefits

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Technical Services Claims Consultant, Accident Benefits to join our growing team!

In this role you will support a group of adjusters, engage in special projects and help develop our claims team. The successful candidate will bring technical complex accident benefits knowledge, a passion for coaching, exceptional problem-solving abilities and excellent communication skills.

Locations can be in any of our Ontario offices; Toronto, Mississauga, Richmond Hill, Ajax, London and Ottawa.

What you'll do here:

Provide Accident Benefits expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.

Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.

Determine key measures to monitor service levels and effectiveness of Claims personnel.

Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to management team and using results toward efforts to improve Claims functions.

Lead the development of technical claims training programs by assessing needs, developing content and making recommendations.

Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution and attendance at arbitration hearings as required.

Assist with the interpretation of case law.

What you bring to the table:

8+ years’ experience with Accident Benefit Claims

Technical expertise in claims management with particular emphasis on accident benefits claims, and extensive experience in coverage analysis, investigation, and quantum evaluation

Experience and or knowledge of Alternate Dispute Resolution

Excellent problem solving and analytical skills

Detail oriented

Exceptional written and verbal communication

Flexible with the ability to work in a constantly changing environment

University degree and/or CIP Designation is preferred

Posting expires Friday September 29th at 11:59pm EST.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.