Technical Service Engineer - Hosting

Salary depends on experience
Posted on 09/21/17
Town And Country, MO
Telecommunications.
Salary depends on experience
Posted on 09/21/17

Job Summary

The Hosting Technical Service Engineer is a regionally based member of a 24x7 global team of dedicated Senior Engineers with peer positions in the US, EMEA and APAC regions sharingon-call duties related to off-hours escalations.  The successful candidate will be capable of meeting demands for timely customer facing feedback on on-going escalated issues, root cause reports and will drive internal technical teams towards the effective and efficient operations activities as assigned by regional or global mgmt.    The ideal candidate will have extensive operational experience in financial market data infrastructure systems and will have a broad understanding of networking technologies which support it.

This position is for a Weekend Shift –  Fri/Sat/Sun

Job Description

Minimum Qualifications:

  • Previous Operating Systems support experience in enterprise, IT, or service provider environment
  • Hands onexperiencewith the following:
    • Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
    • Linux Systems (Red Hat Enterprise Linux 5 and 6, Solaris 10)
    • Windows Server Systems (Windows2003 /2008)
    • Knowledge of Shell scripting/Perl/Expect/Powershell and/or otherscriptinglanguages.
    • Hardware and firmware exposure in a physical systems environments (HP, Sun)
    • Support and analysis of firewall and securitytechnologies (IDS,IPS,)
    • Virtual and physical securitytechnologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL, Fortigate, etc.)

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Qualifications

  • Familiarity with the following
    • Layer 2 and 3 networking technologies (Cisco, Juniper, and Alcatel devices) as well as configuring and troubleshooting VRFs and VLANs.
    • Expertise with MPLS (Multiprotocol Label Switching)
    • Expertise with the following protocols
    • Routing Protocols (BGP, OSPF, EIGRP, RIP)
    • Multicast protocols (PIM, IGMP, MVPN)
    • Support expertise of System Load balancers (F5, Cisco ACE, Inkra)
  • A commitment to delivering a superior customer experience through direct interaction with customers during support and change management
  • Technical certifications in areas of expertise (Cisco, Juniper, Alcatel)
  • Ability to quickly adapt to advancing technologies and procedural changes
  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
  • Ability to work well in team environment
  • Excellent verbal, written and analytical skills

Preferred Qualifications:

  • Database administration
  • Familiarization with ITIL guidelines and practices
  • Project Management experience

Education

Masters or Equivalent

Bachelors or Equivalent in Computer Science or ElectricalEngineering

Alternate Location: US-Missouri-Town And Country

Requisition #: 145511

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