Technical Service Engineer

Franklin Electric   •  

Fort Wayne, IN

Industry: Manufacturing / Electronics


Less than 5 years

Posted 348 days ago

Job Description

If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive compensation and benefits--and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill.


·        Responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.


·        Provides technical support and troubleshooting for product lines through e-mail and phone to internal and or external customers.

·        Interacts directly with clients/customers to resolve technical issues in a timely manner; uses knowledge and expertise to discern appropriate solutions.

·        Identifies opportunities for additional sales to ensure customer needs are met and growth opportunities are maximized.

·        Occasionally contributes to technical bulletins.

·        Provides onsite and web-based training seminars as required.

·        Assists customers in implementing products and advises on their proper use.

·        Follows up with customers to verify that solutions are successful.

·        Reviews owner/operator manuals.

·        Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers; records these resolutions for general use.

·        Develops a deep understanding of applications.

·        Uses judgment to determine the proper resources to fix issues.

·        Assists in deploying new software releases to the customer base through technical training.

·        Tracks open customer issues and communicates the status to customers.

·        Provides scheduled and emergency onsite technical support to customers as required.

·        Performs other related duties as required or assigned.



Skills and Abilities

·        Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions.

·        Effectively communicates information and responds to questions in person-to-person and small group situations with vendors, internal and external customers, the general public, and other employees of the organization.

·        Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.

·        Writes routine reports and correspondence.

·        Adds, subtracts, multiplies, and divides numbers (using currency and other forms of measurement).

·        Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.

·        Deals with problems involving several known variables in situations of complex nature.

·        Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.

·        Frequently makes decisions of major importance, which may affect the work operations of other employees and/or clientele to a major degree.

·        Completes intermediate and complex tasks.

·        Uses noncomplex and complex machines and equipment.

Education and Experience

·        Equivalent of four years of high school (required).

·        Associate's degree in electrical engineering, mechanical engineering, or a related field.

·        Three to five years of related experience.

Computer Skills

·        Advanced: Operating systems, CAD software, spreadsheet, word processing/typing, database, alphanumeric data entry.


·        While performing the functions of this job, the employee is:

·        Continually required to sit.

·        Regularly required to reach with hands to finger, handle, or feel; kneel or crouch; and talk or hear.

·        Occasionallyrequired to stand or walk.

·        The employee must occasionally lift and/or move up to 50 pounds.

·        Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus.

·        The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.


·        This position is not subjected to harmful environmental conditions.

·        The noise level in the work environment is usually moderate.

Equal Opportunity Employer / Disability / Vet.