You will report to the Senior Manager, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.
- Work with project sponsors and Insurance Operations teams to design and manage technical operations roadmaps, Goal definitions, detailed work plans, resource needs, budget and timelines
- Lead technical project teams and the end-to-end management of system implementations (such as platform integrations, data feeds, rollout of new technology interfaces)
- Analyze project risks, develop recommendations for risk mitigation and communicate mitigation options to management and partners
- Be proficient in how to deploy the team's technical toolkit to solve operational challenges
- Implement and lead essential process improvements that markedly move us towards operational excellence and develop solutions that radically improve the efficacy and efficiency of existing operational processes or unlock new capabilities through technology and automated solutions
- Introduce tools, best practices and systems to support more efficient technical program management and execution
- Lead a team to ensure successful implementation and support their professional and personal success through development.
- 5+ years of technical project management/process-oriented operations work experience (lean operations, project management)
- 3+ years of experience using using coding languages such as SQL to analyze project performance and risks and develop reports for management and partners
- Experience managing a technical or system implementation
- Bachelor's degree or 4 years commensurate experience
- PMP/Lean Six Sigma certification
- Healthcare experience
- Metrics-driven project management approach, always guiding collaborators towards 'zero defects'