Technical Project Manager


New York, NY

Industry: IT Consulting/Services


Not Specified years

Posted 340 days ago

  by    Cynet Sytems

We are looking for Technical Project Manager (for CSA Voice Infrastructure Team) for our client in ???New York, NY

Job Title: Technical Project Manager (for CSA Voice Infrastructure Team)

Job Location: ?New York, NY

Job Description:


  • Manage multiple contact center voice & data infrastructure projects and plan rollout of enterprise level contact center and voice systems that will be used to interact with advertisers, consumers and enterprises
  • Coordinate new system deployments by working withinternal engineering operations teams like Telecom, Network, Security, Hardware, and Data Center, external suppliers, and service providers
  • Partner with the cross-functional engineering teams and related stakeholders to gather requirements, plan, design, manage and execute projects
  • Manage all project timelines and communicate progress to business users and IT management
  • Manage multiple simultaneous projects to deliver new features, upgrades, and capacity enhancements to current and future telephony network and platform designs.
  • Oversee the creation of new processes and tools as necessary to support additional needs and requirements on an ongoing basis
  • Facilitate any necessary training and knowledge transfer for internal Operations teams to support new contact center infrastructure implementations

Minimum qualifications:

  • BS degree in engineering or equivalent practical experience
  • 3years of experience leading global voice and data infrastructure deployments involving several IT teams and business units
  • Strong written and verbal communication skills and a data driven analytical approach towards solving complex challenges
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Proficiency in Google Spreadsheet, Calendar and Mail

Preferred qualifications:

  • Knowledge of telephony and voice infrastructuretechnologies including VoIP/SIP, TDM, IVR, SBC
  • Knowledge of general networking principles and protocols like TCP/IP, DNS, MPLS, BGP, peering, latency, jitter, packet routing, etc.
  • Experience managing large-scale and dynamic technical projects, with competing resources and priorities
  • Experience in vendor management and software and hardware evaluation, selection, deployment, and configuration
  • Participation in several network design and deployments across global data centers
  • Ability to interact with diverse technical and non-technical groups, spanning all organizational levels
  • Ability to deal with ambiguity and thrive in a rapidly changing environment
  • Scripting/automation