More than 3 months ago
Job Description
The Cloud Operations and Innovation (CO+I) Technical Program Manager will collaborate with various internal and external teams within the CO+I organization to enhance alignment across workstreams. This role focuses on advancing mature, repeatable processes with data as a key driver, ensuring seamless coordination among stakeholders. This is to be achieved with a customer-centric mindset and in partnership and collaboration with program managers across CO+I.
This is an excellent opportunity to join a dynamic team and influence the development and support of one of the world's largest and fastest-growing cloud environments. As a key member of the Process and Quality team within Microsoft's CO+I organization, you will play a pivotal role in enhancing the delivery of new cloud initiatives. Our team thrives on innovation and collaboration, working with cross-functional teams to develop impactful solutions and drive projects that shape the future of our business.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities:
Qualifications:
Required/Minimum Qualifications:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 15, 2024
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#COICareers
This is an excellent opportunity to join a dynamic team and influence the development and support of one of the world's largest and fastest-growing cloud environments. As a key member of the Process and Quality team within Microsoft's CO+I organization, you will play a pivotal role in enhancing the delivery of new cloud initiatives. Our team thrives on innovation and collaboration, working with cross-functional teams to develop impactful solutions and drive projects that shape the future of our business.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
- This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
- Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
- This role is eligible for hybrid or remote work, up to 50%.
Responsibilities:
- Proactively identify opportunities for improving data quality, efficiency, and effectiveness of business processes
- Create and maintain comprehensive documentation related to critical processes across the organization
- Develop BI solutions to deliver insights and metrics on critical projects
- Collaborate with cross-functional teams to understand business requirements and translate them into analytical solutions
- Collect, interpret, analyze, and visualize data from various sources to identify trends, patterns, and insights that drive business performance.
- Ability to deal with ambiguity, take high-level requirements, and work independently and within a team environment with consistent follow up, organization and prioritization skills, and excellent attention to detai l
- Conduct ad-hoc analysis and present findings to stakeholders in a clear and concise manner
- Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
- Identify trends and process variations as part of establishing a continuous improvement monitoring system .
- Ensure the business impact and project objectives/dependencies are identified, reported, and managed at all times .
- Establish collaborative relationships with both internal and external partners and stakeholders .
- Support cross functional team building by building mutual trust and encourages respect and cooperation among team members .
- Ability to work effectively in ambiguous situations and respond favorably to change
- Ability to work effectively in ambiguous situations and respond favorably to change
- Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
- Other
- Embody our Culture and Values
Qualifications:
Required/Minimum Qualifications:
- Bachelor's degree in computer science, Statistics, Mathematics, Analytics, or related field and 2 + years' experience in data analysis and reporting, business intelligence, or business and financial analysis
- Professional experience in visualization tools like Microsoft PowerBI or Excel
- Lean Six Sigma Green Belt
- 1 + years experience managing cross-functional and/or cross-team projects
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Project or program management certification(s) (PMP, PMI, CAPM, etc.).
- A demonstrable track record of improving workflow processes, increasing efficiency and reporting on critical processes
- Ability to deliver and maintain mature processes, procedures, program baselines, training, and improvement plans.
- Ability to document and improve work processes to make workflow more efficient and productive.
- Experience with multi-tasking in a fast-paced work environment.
- Experience communicating effectively across diverse cultures.
- Growth mindset: Curiosity, a desire to learn, self-motivation to explore new ideas , a tendency to embrace challenges, learn from failures, and find inspiration in the success of others .
- A start up mentality to move and iterate quickly with a focus on driving growth.
- A high tolerance for ambiguity and change
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 15, 2024
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#COICareers
About Microsoft
Learn More About MicrosoftMicrosoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores.
Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services.
The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.
Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.
Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.
Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.
Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.
At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.
Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.
Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.
Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.
If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.
Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.
At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores.
Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services.
The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.
Microsoft Careers
Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.
Explore Career Opportunities at Microsoft
Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.
Internship Programs
Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.
Employment Benefits
Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.
Inclusive Culture and Diversity
At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.
Grow with Us
Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.
Hiring Process
Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.
Networking and Professional Development
Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.
Join Our Team
If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.
Stay Connected
Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.
SEARCH MICROSOFT JOBS
At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
