Technical Operations Manager

Ntiva   •  

West Mclean, VA

Industry: Technical Services

  •  

Not Specified years

Posted 38 days ago

Responsibilities

· Provide day to day supervision and management of a dedicated subset of System Engineers and System Administrators onsite and offsite

· Understand, communicate and enforce personal KPI's, company-wide metrics, policies and procedures

· Grow/develop talent by providing regular objective feedback, coaching/development support, and overcome challenges related to remote management.

· Responsible for pairing Sys Admins and Sys Engineers with regular recurring onsite visits and other scheduled requests.

· Conduct quality assurance assessments of engineering work performed by members on your team

· Work with and advise team members and customers on best practices, advanced troubleshooting, and future system designs.

· Provide strategic technical advice to clients regarding their IT challenges and how it relates to their business objectives

· Assist the client in managing its IT-related risks, including those related to cyber security, business continuity and disaster recovery.

· Conduct periodic health assessments for clients on designated team.

· Provide technical and strategic guidance for client relationship managers.

Preferred Experience

  • Technical operations and client service experience in Managed IT Services industry
  • IT Project Management experience preferred
  • Management experience working in a cross-functional team

Education and Certification Requirements

  • Bachelor's Degree in Computer Science/Information Technology, Business, or related field.
  • ITILv3 Foundation Certification preferred
  • PMP Certification or equivalent experience preferred