Technical Operations Manager

Confidential Company  •  Falls Church, VA

11 - 15 years experience  • 

Salary depends on experience
Posted on 03/27/18
Confidential Company
Falls Church, VA
11 - 15 years experience
Salary depends on experience
Posted on 03/27/18

Essential Functions

  • Primary point of contact for all FAA customer interactions and communications for all program items/issues that are systems operationally related
  • Coordinates production releases with FAA stakeholders
  • Coordinates and support relationships with FAA partners and system service providers

Duties

  • Well versed technically and can explain technical issues to FAA leadership and management
  • Has excellent software and system troubleshooting skills for complex application systems
  • Maintains operational integrity of the technologies and services provided
  • Must have diagnostic and problem-solving skills
  • Assist in troubleshooting and diagnoses of network problems as required
  • Experienced with application performance management systems (e.g. New Relic) in order to monitor performance and identify problems
  • Experience with application systems using Java, Tomcat, Linux
  • Understands security assessment and ATO processes
  • Ability to articulate system architecture and compliance as it relates to periodic security assessments and ATO processes
  • Monitors security compliance in accordance with FAA standards, policies and procedures
  • Responsible for development and maintenance of systems documentation such as operations manuals, how-to-guides, etc
  • Tracks product licenses used by system application software
  • Tracks SSL/TLS certificate renewals and monitors their updates
  • Helps with coordinating software releases
  • Works with established change control process for required operation system changes
  • Must be able to see the big picture as well as the finer details
  • Understands helpdesk ticketing process and escalation path with operational issues arise

Knowledge/Skills

  • Bachelor’s degree and 10 years related experience or equivalent combination
  • Knowledge of current trends in the modern cloud architectures
  • AWS Certified Solution Architect Associate

Discretion/Latitude/Decision-Making

  • Exercise independent judgment
  • Duties are performed under minimal supervision
  • Creative flair and being full of ideas and energy to introduce new concepts and innovations

Communications/Interpersonal Contacts

  • Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion
  • Excellent communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way
  • Collaborates and coordinates extensively with architecture and management teams
  • Comfortable communicating in person and via phone with peers, managers, and vendors
  • Comfortable training and speaking to an audience

Working Conditions

  • Willingness to work flexible hours
  • Ability to work under stress during peak workload periods.

RQ16639

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