Technical Operations Engineer

Amobee   •  

Baltimore, MD

Industry: Telecommunications


Not Specified years

Posted 162 days ago

This job is no longer available.

We are searching for a Technical Operations Engineer to join our Global team and support the global Operations organization. This person will strive to bridge the gap between Engineering and Operations with competent trouble-shooting ability, analytical skills, coordination, and effective communication.

The ideal candidate has a background in digital advertising, web development and computer programming. He/she is a creative problem-solver, is able to translate complex technical details into business context, exhibits drive to do things efficiently, and excels in a team environment. The role requires collaboration with multiple teams to troubleshoot technical issues and aptitude to extract insights from data analysis. He/she demonstrates excellent organizational skills and the ability to work smoothly under pressure, while managing multiple support tickets.

Job Responsibilities:

  • Respond to customer submitted tickets for the Amobee Platform
  • Perform initial triage and dispatch tickets to the appropriate development teams for resolution
  • Provide consistent updates to ticket reporters, while diligently following up with development teams to drive issue resolution
  • Prepare reporting related to ticket inflow analysis and make it available to stakeholders
  • Acquire operational knowledge of how the platform is used by end-users
  • Effectively document and communicate Platform Incidents and Notifications to internal stakeholders
  • Collaborate with an elite group of development engineers and technical experts to troubleshoot issues
  • Act as a liaison between global Operations and Engineering; understand and provide explanations to non-technical people about the functionality of the different platforms
  • Debug discrepancies between various systems (internal and external)
  • Identify trends in quality metrics and feature enhancement opportunities
  • Contribute to end-user self-help knowledge base by creating FAQ articles
  • Create and maintain internal troubleshooting documents for commonly reported issues
  • Validate SQL inserts/updates made by the Business
  • Validate JSON requests and responses
  • Participate in a 24/7 on-call rotation

Minimum Qualifications:

  • BS in Computer Science or Management Information Systems or related field
  • 1 to 3 years’ experiencepreferred in Application Support, Technical Support, and Product Support
  • Excellent troubleshooting, debugging, documentation, and communication skills
  • Knowledge of web development languages and protocols: JavaScript, HTML, XML, HTTP, FTP, etc.
  • Experience with web debugging tools: Chrome Developer Tools, Charles, or Fiddler
  • Familiarity with release planning and SDLC processes
  • Ability to work under pressure and meet strict deadlines
  • Good people skills and teamwork abilities
  • Experience troubleshooting and supporting both Windows 7/8/10 and Mac OSX

Preferred Qualifications:

  • Prior experience with Atlassian tools such as JIRA and Confluence
  • Programming experience