Technical Manager and Solution Architect


Columbus, OH

Not Specified years

Posted 221 days ago

  by    Hardik Patel

This job is no longer available.

Job Classification: Technical Specialist 4 Technical Manager and Solution Architect  

Requirement Description: 

  • Provide Infrastructure Oversight of numerous Service Providers
  • Ensure that SLA?s and other performance metrics are met by our service providers
  • Help monitor and troubleshoot the technical performance of the ERP systems
  • Drive collaboration with our Managed Services Providers (MSP), key internal IT organizations, and other critical vendor partners for key technology projects and day-to-day operations support.
  • Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP infrastructure
  • Help develop solution architectures, technical work plans and estimates for planned projects (e.g. upgrades, expansion, new capability releases, etc.)
  • Monitor and report on infrastructure health and performance
  • Participate in key operations leadership meetings representing infrastructure operations
  • Act as the key management liaison to the State?s Security team
  • Lead and coordinate efforts for infrastructure-related SOC1audit efforts
  • Ensure maintenance schedules are rigorously adhered to
  • Participate in new project acceptance and quality assurance reviews
  • Develop new processes and procedures as necessary
  • Consult on technical aspects of break/fix approaches, planned enhancements, MSP contract change requests, and architecture strategies and approaches necessary for driving ongoing performance management and security compliance
  • Bring research and recommendations to the Operations team to continually improve the current systems operating environment


Critical Experience:

  • Operations management in a geographically dispersed, high availability, virtualized system environment
  • Large/complex organization project deployments
  • Outsourcing ? preferably onshore ? in a leadership role
  • ERP systems, preferably PeopleSoft/Oracle
  • Cloud-based provider management
  • Demonstrable understanding of architectural principles and best practices for infrastructure operations
  • Defining and tracking key performance metrics
  • Excellent verbal and written communication skills


Preferred Qualifications:

  • Oracle Engineered Systems hardware platform
  • Experience with interface batch architectures and third-party "bolt on" applications that commonly integrate with PeopleSoft applications systems (e.g. EDI, FTP, UC4, Tumbleweed, etc.)
  • Ability to interface and resolve issues across all levels of an organization
  • Proficient in ITIL, SDLC, and Quality Assurance processes
  • Developing comprehensive technical strategy deliverables for both application and infrastructure environments
  • Developing technical documentation for applications and systems


Preferred Education:

  • 4-year college degree or equivalent technical study
  • Certifications in ITIL, Oracle Technologies, Security or other relevant advanced degrees

$130K - $200K