$80K — $100K *
ABOUT THE POSITION
You are passionate about technology. You can take this opportunity to drive the most advanced cyber security product by acting as an escalation engineer, solving customer issues and leverage them to providing input for improvement.
You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and services.
You will understand the product and processes at all levels, as well as customer environments across heterogeneous operating environments.,
While helping the support teams to do their role in the best way possible, you will concentrate to make every aspect of our support and deployment better.
What You'll Do:
Provide Technical Solutions and act as Escalation Focal Point to Support / PS / Sales Engineers etc. with complex issues they are handling in their dealing with our customers and potential customers:
Provide technical troubleshooting for incoming escalated tickets from our customers, including extensive troubleshooting and root cause assessment.
Find workarounds and solutions to customer issues
Assist with scripts and other pro-active tasks
Provide in-depth internal training when needed
Work with HQ Solution Center and R&D etc.
Provide production level DevOps assistance in dealing with issues in our services (mainly as backup to the R&D DevOps team in handling on-going and crisis issues in US Time zones).
Who You Are:
1+ years of experience in Cyber Security - Endpoint cyber security experience is preferred;
1-2 years of customer facing IT experience (preferably in Global Companies); ability to work with empathy and sense of urgency to deliver solutions to meet customer needs.
Demonstrable Knowledge of Microsoft Windows Internals, MAC, and mobile OS such as Android and iOS in ordr to provide full support on such endpoints.
Linux administrator skills for systems running dockers and K8S.
Python and shell scripting.
Databases Administrator skills (preferred Postgress) and SQL knowledge
Knowledge in usage of Grafana and Kibana as resource for monitoring and troubleshooting.
Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism.
Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution
Have a strong passion for success and a positive attitude
A team player
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state or local laws.
Valid through: 11/10/2020