$80K — $100K *
GoodData is a leading analytics and business intelligence company, revolutionizing the way companies are providing analytics to their customers and partners. Integrating into workflows, we provide authenticated access to business reporting, dashboards, and ad hoc analytics to over 1.5 million users daily. GoodData is headquartered in San Francisco and backed by Andreessen Horowitz, General Catalyst Partners, Intel Capital, TOTVS, Visa, and others.
As a Technical Customer Success Manager, you will own multiple customer relationships with key responsibilities of ensuring customer satisfaction and revenue growth, along with building long-term partnerships with GoodData. You will maintain strong working relationships with other internal GoodData teams such as Product , Finance, Marketing, Legal, Sales, Support, Professional Services, and Engineering.
You are responsible for bringing GoodData's best ideas, innovations, and capabilities to customers through consultative engagements. You will work with both technical and business teams to quickly understand requirements and define success criteria for GoodData customers.
You should be comfortable consulting with C-level executives, backed by a solid understanding of their business objectives, while also acquiring technical knowledge of GoodData’s product functionality and tools. You should possess strong analytical and project management skills, functional BI knowledge, database and/or data warehousing skills, and the ability to articulate value and inspire customers about the potential of GoodData.
As a Technical Customer Success Manager, you will enable strategic customers to be successful on the GoodData platform over the long term. You will join a growing team of GoodData platform experts dedicated to helping clients drive adoption and grow their analytical reporting solutions with GoodData.
We are committed to creating a diverse work environment and proud to be an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
Valid through: 12/9/2020