Technical Consultant, Staff at Fiserv in King Of Prussia, PA

What does a great Technical Consultant do?

In this position, you will work in a team-oriented and fast-paced work environment. This is a key role in the Credit Union Solutions Professional Services area focusing on working directly with credit union clients as the principle face of Fiserv for the client and the conduit between the Fiserv Maestro Professional Services team and the credit union.

Maestro Professional Services focuses on partnering with credit union partners to envision, develop, implement, maintain, and support custom EAI workflow solutions that meets unique needs at the financial institution. We work to build lasting partner relationships with our clients through well thought out and implemented solutions and with the highest level of professionalism and support in all our client interactions.

You will support and help address both client facing and internal issues, preform problem-solving and root cause analysis, be responsible for issue updating, configuration requests, change requests, as well as liaison with third-party vendors that may affect the Credit Union Maestro systems. You also serve as an escalation point for other areas of the Maestro team including: Development, Business Consulting, and Quality Assurance.

The principal goal of the position is to ensure client success and achieve high levels of client satisfaction in all areas of client interaction. The position requires hands on use of our Fiserv products and excellent customer service skills. You will interact with clients, Fiserv staff, and third party vendors at varying levels.

You will have the opportunity to provide assistance in technical client installations and client support services as well as providing analysis, consultation and general product knowledge where needed to clients running the Maestro suite of products. You will be responsible for helping to install and maintain the Quality Assurance and Support testing environments for the core product as well as maintaining Windows servers housing the Maestro product line. The individual will also help install and support the deployment of Maestro products and services to clients.

Basic Qualifications for Consideration:

• 5 Years’ experience in any of the following areas: Basic Networking communications, Banking/Credit Union financial services, Client Support or Operations.
• B.A./B.S. in either Business, I.T., Finance or Computer Science
• 
  
• Ability to technically troubleshoot and preform root cause analysis with highly technical client contacts

Preferred Skills, Experience, and Education:

• Customer Service experience in a technical area
• 
  
• Relationship-building qualities including being highly adaptable, collaborative, people-oriented
• 
  
• Experience with a team-centered working environment focusing on collaboration
• 
  
• Experience with supporting software systems
• 
  
• Exposure with supporting Intersystems’ Ensemble or IRIS Programming languages
• 
  
• HDI Certification desired
• 
  
• Highly proficient in documenting issues and knowledge base items for future support.
• 
  
• Strong organizational and interpersonal skills, with good detail orientation.
• 
  
• Excellent communication skills, including strong written and verbal communications
• 
  
• Solid understanding of software business and products and an in-depth knowledge of how technology can address customers’ needs.
• 
  
• Knowledge of Fiserv products and systems, with a working knowledge of the financial services industry.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.