Technical Communication and Documentation Specialist

Apple   •  

Santa Clara, CA

Industry: Technology


5 - 7 years

Posted 112 days ago

This job is no longer available.

We’re looking for anexperienced technical writer to make oursupport content clear, accurate, and effective for ourinternal community. As a member of the Collaboration and Productivity team, you’ll join a global group dedicated to creating an amazing environment where our systems and tools facilitate seamless collaboration and high productivity for everyone at Apple. In this role as an Identity Management Services (IdMS) technical writer, you’llpartner with subject-matter experts and recommend communication strategies. You’ll then translate complex and constantly evolving authentication- and authorization-based technical information into simple-to-follow steps enabling ourinternal community to stay safe and productive. In addition, you’ll collaborate with global and local peers to make sure content is accurate, appropriate, and visually engaging. At the end of your day, you’ll know you did your life’s best work, empowering the Apple community to do theirs.

Key Qualifications

  • 5-plus years of related experience with a Bachelor's degree, or 2-plus years with a Master's degree
  • Exceptional writing, editing, formatting, collaboration, and communication skills
  • Experience transforming technical content using formatting and visuals
  • A knack for finding creative approaches to problem-solving — often reducing the amount of required documentation
  • Experience with any of these domains: identity, security, or user guides.
  • Ability to juggle multiple projects on tight timelines while maintaining acute attention to the details
  • Experience collaborating with engineers, writers, visual designers, copy editors, global colleagues, and diverse stakeholders
  • Comfortable with voicing your opinion and fostering discussion as a team contributor and collaborator
  • Ability to influence stakeholders towards a different recommended perspective while maintaining good working relationships
  • Ability to express ideas clearly and diplomatically
  • Real passion to drive and create great user experiences
  • Propensity to strive for excellence and not accept the status quo
  • A record of bringing passion and vision into what you do
  • Team workmanship, demonstrating an inherent interest in supporting and engaging with your peers when they reach out, including comfort with sharing and receiving feedback
  • The desire to work in a creative and dynamic environment, and embrace the opportunity to continuously improve the internal user experience
  • Solid grasp of macOS and iOS platforms
  • Working knowledge of HTML
  • Experience with creating content across various media channels


Engage withdevelopers to understand the problem to solve, the technical solution, and any related dependencies Write clear, simple, technically accurate, and effective content aligned with Apple voice Suggest ways to improve content with formatting andvisuals Verify proposed documentation is accurate based on test systems and environments Give constructive feedback to your peers and review your ownwork withothers Collaborate openly and effectively with a range of colleagues and stakeholders Collaborate with content strategists to analyze underperforming content and suggest ways to improve it Manage content projects and communicate status proactively

Education & Experience

Bachelor's degree in technical communication, marketing, writing and composition, or similar field (Master's degree preferred)