Technical Business Analyst


Dearborn, MI

Industry: IT Consulting/Services


5 - 7 years

Posted 379 days ago

This job is no longer available.

Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis.

Essential Job Functions:

  • Support all operational aspects of the ConsumerConnection product
  • Investigate new/unknown/existing issues in ConsumerConnection
  • Clearly document all findings in the issue tracking system
  • Utilize issue tracking system (JIRA) daily
  • Provide feedback to the clients and technology managers
  • Generate routine and ad-hocreporting and analysis to assist in evaluating production performance and resolving issues
  • Review and analyze data and requirements and test plans/cases in support of existing and new initiatives
  • Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective)
  • Provide support for and minor enhancements to reports utilized by the QC process
  • Perform other duties as needed
  • Participate daily support triage meetings and other regular meetings as required
  • Participate in documentation of support processes and methods
  • Maintain current set of company existing documentation

Qualifications and Job Requirements:

  • Bachelors degree with at least three to five years related experience or equivalent combination of education and experience
  • Minimum of 5 years working in support or ETL related role
  • Minimum 2-3 years’ experience using SQL
  • Previous team lead or management experience
  • Strong data management and analysis skills
  • Strong oral and written communications skills
  • Ability to work independently with minimum supervision
  • Strong facilitation skills
  • Knowledge of standard software development methodologies such as Agile and Waterfall
  • Intermediate/advanced knowledge of Excel
  • Extreme attention to detail
  • Experience within a customer or technical support environment
  • TeraData and/or Oracle experience is a plus
  • Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
  • Advanced judgment and problem-solving skills
  • Ability to maintain a positive attitude in high stress/fast paced work environment
  • Proven data driven decision-making skills
  • 2-3 years of technical business requirement gathering/data analysis
  • Knowledge of Java, Apache, and JDBC a plus

**Candidates must be local and have authorization to work in the U.S. for any employer. No third parties.