Data Center Services is a geographically distributed team that is responsible for the Build and Run aspects of DC Operations at Pearson. We operate at global scale with infrastructure in regions such as Australia, Brazil, Canada, China, India, Singapore, South Africa, the United States and the UK.
About the job…
Job Purpose:We are in need of a proactive, driven, forward looking DC Ops Engineer.
Scope:US primarily but then scale globally
Install, test and maintain a wide range of IT infrastructure and cabling within US Pearson Data Centers
Support data center engineering projects
Support staff on site to ensure projects tasks are fully delivered to the right standard
Support the Data Centre Manager to maintain all data center standards, documented procedures, adherence to security policies and audit compliance tasks.
Provide technical advice on managing problems within the data center services team
Ensure that the data center is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
Provide data center remote hand support services when required or leverage current remote hands services
Provide data center engineeringsupport for all remote sites (travel if require to remote sites national)
Provide necessary Break-Fix support when actual or potential faults occur in the data center
Engage with internal support teams and external vendors to troubleshoot issues within the data center
Essential skills, qualifications and experience:
Bachelor’s degree in a related field (Computer Science preferred) or equivalent work experience with storage related hardware and software preferred.
A minimum of five years’ experience in the IT industry with minimum of two years’ experience with Data Center Services Management, Dell OpenManage, Cisco UCS, HP SIM & IBM Director
Experiencesupporting mission critical/high uptime systems is also desired.
Desirable skills, qualifications and experience:
Good level of knowledge about Data Centre Operation and Management procedures
Experience or ability of developing and documenting operational processes
Good level of knowledge about data centre power distribution and cooling systems
Ability to be flexible and adapt to any given situation
Ability to perform multiple tasks concurrently
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
Excellent organizational and time management skills
Excellent analytical and problem-solving skills
Ability to make timely and sound decisions
Ability to work independently and in a team based environment
Ability to work efficiently in a fast paced environment
Ability to work under pressure and in high stress situations
Ability to be self motivated
Vendor provided certifications, such as Cisco or Dell.
Key Pearson Attributes
Strategic and Visionary
Makes it Happen