Technical Architect in New York, NY

$80K - $100K(Ladders Estimates)

Splash   •  

New York, NY 10001

Industry: Enterprise Technology


Less than 5 years

Posted 55 days ago

About the role:

The Splash Implementation team helps the world's best brands solve their scaled event marketing challenges by utilizing our software to provide workflow, flexible creative, powerful integrations and reporting with meaningful insights in regards to their event marketing operations and strategies. You'll become an expert Splash user while developing a deep understanding of event marketing program execution and analytics. The Technical Architect is responsible for the successful delivery of Implementation engagements as well as providing product, technical, and industry expertise to all key engagement stakeholders.

As a TA, your problem solving, interpersonal, and analytical abilities will be deployed and developed daily as you work side-by-side with colleagues in a close-knit team and the strongest event marketers in the business. This role is very much hands-on, and the TA is expected to take initiative, understand business and technical objectives of an engagement, manage client expectations and manage tasks to completion.


  • Responsible to handle multiple clients at the same time
  • Responsible to work with Project Management team to gather requirements, design and implement custom solutions for customers
  • Perform discovery work sessions to determine the solution requirements
  • Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
  • Provide customer specific configuration for Splash products
  • Provide consulting services to Splash customers on how to configure Splash products to achieve a customer's desired use cases
  • Review and validate solution designs produced by other Services team members
  • Serve as the Splash subject matter expert (SME) on Splash product capabilities
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Splash
  • Expand upon the Splash solution portfolio, demonstrating best practices in design for use cases across variety of industries and business functions


  • Bachelor's degree plus 3+ years of work experience in a client-facing professional services/consulting role; prior experience in event marketing and SaaS service delivery preferred
  • Demonstrated ability to present solutions to clients, manage client expectations, and implement and deliver solutions
  • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
  • Hands-on working experience in the configuration, customization, and implementation of SaaS applications
  • Experience with BI tools (e.g., Periscope) is a plus, but more important to be able to interpret and explain data in a meaningful way
  • A working knowledge and proficiency in the Google Suite, MS Word, Excel, PowerPoint, and Mail, JIRA and Confluence, and Microsoft Project (or equivalent Project Management software)
  • A working knowledge of the following is preferred:
  • Working HTML, CSS, JavaScript (JQuery / Node.js)
  • JSON, HTTP Requests, REST
  • Types of Authentication including Oauth and Basic Auth
  • Understanding of UTM / URL parameters
  • Excellent problem solving ability
  • Deadline-driven
  • Willing to travel periodically (up to 25%) based on customer and business need

Valid Through: 2019-9-16