Technical Analyst III - Human Resources Support Specialist

Summary

You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Technical Analyst III. You’ll be positioned for a great career!

Job Description

The Technical Analyst III is responsible for delivering superior support services, acting as a liaison between the line of business and IT with a focus on process improvement and the user experience. You will use your comprehensive expertise to help design, implement, and support of some of the most critical systems software and procedures. With a focus on our long-term technology road map, the Technical Analyst provides day-to-day support for complex applications systems as well as manages projects which have an organizational impact.

Team Culture

Our team is committed to delivering the best IT solutions for our lines of business. We collaborate with other IT members, as well as our business partners. It is a fast-paced, ever-changing yet fun environment with a number of new exciting initiatives. The mission of IT is to Enable Business Success and Create Raving fans. We do this through our shared quest to continuously improve, while simultaneously looking at ways to optimize our applications and processes. We are a determined, smart, and collaborative group that is eager to welcome you to the team.

How You'll Spend Your Time

• You will partner with the line of business to provide support with an emphasis on effective communication and managing expectations.

• You will manage the support strategy and provide visibility to the line of business.

• You will develop and maintain critical vendor relationships by escalating issues and enhancements.

• You will document current state and help build the future state of our technology.

• You will participate in the design and execute of Disaster Recovery processes.

• You will write business and functional requirements for simple to complex projects.

• You will analyze, design, plan, test, and deploy complex systems software and programs.

• You will perform business process modeling (includes logical modeling, data retention, and business process modeling) for simple to complex projects.

• You will perform job scheduling responsibilities including writing, reading, and troubleshooting job plans.

• You will develop simple to moderate batch scripts & stored procedures and provide technical requirements/specifications.

• You will employ IT governance policies, project architecture methodology and service oriented architecture (SOA) policies, and technology standards. Construct SOA web services and employ architectural contracts.

• You will have experienced technical understanding of single application data flows across multiple applications, software and system integrations, RDBMA principles, tiered environments, Cloud environments, and well developed project management skills.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Information Technology or Computer Science or related field of study and / or 3-5 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience.

Our ideal candidate will possess the following:

• Solid conceptual thinking and analytical skills with the ability to provide resolution to complex problems.

• A focus on process improvement and outside of the box thinking to come to creative solutions.

• Enjoys working in teams and across departments to achieve business objectives while building strong relationships.

• Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers.

• Ability to effectively plan time, method, manner and sequence of own work assignments.

• Oral and written communication skills to effectively represent self and BOKF.

• Experience with process documentation and process improvement (knowledge of process improvement methodologies a plus).

• Experience with complex data flows across multiple applications.

• Experience with software integration, system integration, and technology used.

• Experience with tiered environments (e.g. development, testing, UAT, production, DR)

• Experience with tiered support models.

• Experience with data management strategies (SQL knowledge a plus).

• Experience with IT lifecycle Governance.

• Knowledge of application disaster recovery.

• Knowledge of basic Project Management methodology.

• Knowledge of Quality Assurance methodologies and tools.

• Knowledge of IT and IS standards and concepts.

Working Conditions & Physical Requirements

Office

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

TOP 3 REASONS TO APPLY

Investing in our talent and building a great workplace is a top priority for us.

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• Empowered employees
• Award-winning culture
• Community commitment

ABOUT BOK FINANCIAL

For more than a century, BOK Financial has helped fuel the success of our clients and our communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

ABOUT US: (As of 12/31/2022)

• Operations focused in an eight-state footprint
• 4,800 team members
• $49 billion in assets
• $100 billion in assets under management and administration
• $6.1 million donated to local nonprofits in 2022
• 33,000+ volunteer hours by our employees in 2022

Job Segment: Technical Support, Testing, Business Process, Project Manager, Cloud, Technology, Management

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