Technical Account Support Analyst

Innotrac   •  

Boynton Beach, FL

Industry: Transportation


5 - 7 years

Posted 48 days ago

This job is no longer available.

Job Summary:

The Technical Account Support Analyst – L2 acts as the primary escalation point for Radial Client Support Analysts to solve complex software problems or provide in depth information about the Radial product offering. The Technical Support Analyst – L2 is responsible for addressing the issues we see today and to be forward thinking to assess how we can prevent future issues.


  • Act as a Subject Matter Expert / 2nd level support on the Radial, Inc. software platform.
  • Assist Client Support Analysts in the timely resolution of support tickets.
  • Assist in the setup and configuration of new accounts.
  • Read and write VBScript based scripts to troubleshoot and/or create various software functions.
  • Read and write SQL queries to manage data within an enterprise level relational database.
  • Prioritize issues reported to ensure that production impacting issues are addressed above non-production impacting issues.
  • Integrate into the 24/7 on call rotation after a year of employment.


  • Bachelordegree or equivalent work experience.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target driven independent worker.
  • Results-oriented approach to work assignments.
  • Independent and critical thinking skills.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills.
  • Strong verbal communication and interpersonal skills with strong organizational awareness and an ability to communicate with all levels within the organization.
  • Ability to learn and adapt to new software technologies.
  • Strong working knowledge of enterprise level, PC based Internet and software applications.
  • Mastery of the Windows operating system, experience with Remote Desktop, regedit, task manager, Outlook, Excel, Word, IE required, experience with IIS preferred.
  • Working knowledge of VB script or another comparable programming language.
  • Comfort with writing SQL queries to update, delete, insert data in a MSSQL database.
  • Proven experience administering Windows Server Operating Systems.
  • Exposure to Enterprise-class business applications.
  • 6+ years of technical experience (software industry highly preferred).
  • Past experiencesupporting a web based application.
  • Understanding of core web technologies like HTTP POST, FTP, SFTP, FTPS, SOAP preferred.