What you'll be doing...
Due to our continued growth, we are hiring Technical Account Managers to come and join us, based from our Seattle, WA, Kirkland, WA, Palo Alto, CA, Vancouver, BC or Austin, TX offices.
The Technical Account Manager will serve as the customer's trusted Tableau advisor to the Premium Support customers and become an extension of their workforce through various areas of personalized service. In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. You bring senior level technical expertise, and will act as the primary technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to manage the customer relationship.
Some of the things you'll be doing include...
Who you are…
Experienced. 5+ years demonstrated experience supporting enterprise software and mission critical applications.
Technically Savvy. 5+ years of experience with databases, SQL, and Windows Server. Linux experience also preferred.
Eat IT for Breakfast. Strong understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers. Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
Excellent Communication. You know what to say and more importantly, how to say it. Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to a non-technical audience. Collaborate and own. Able to prioritize and route specific customer's need to the proper channels. Take ownership and work towards resolution.
Educated. BA/BS quantitative/technical degree, or equivalent work experience.
Detail oriented. Nothing gets overlooked when it comes to you.
You are a Recruiter ! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!"