Technical Account ManagerLocation: US RemoteRole OverviewNasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni's cloud file data platform across hybrid and cloud environments.
This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes.
This is not a purely strategic or sales-led role-success comes from
hands-on engagement, proactive execution, and technical credibility.
Level & Scope Definition- Owns execution and outcomes for a defined customer portfolio
- Operates with moderate autonomy, escalating complex risks when needed
- Focuses on adoption, optimization, and issue resolution
- Collaborates cross-functionally but does not own company-wide strategy
Responsibilities- Serve as the primary technical contact for assigned customers
- Conduct regular technical reviews, health checks, and adoption planning
- Monitor platform usage and proactively identify risks or optimization opportunities
- Troubleshoot and coordinate resolution of technical issues with Support and Engineering
- Guide customers on best practices across storage, cloud, and file system environments
- Support onboarding, migrations, and expansion use cases
- Track and manage customer issues, action items, and feature requests
- Communicate product updates, security alerts, and roadmap-relevant changes
- Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
QualificationsMust-Have- 4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
- Experience with enterprise infrastructure (storage, networking, or cloud)
- Working knowledge of CIFS/SMB, NFS, Active Directory
- Experience supporting customer environments and troubleshooting issues
- Strong communication skills with technical stakeholders
Preferred- Experience with AWS, Azure, or GCP
- Exposure to virtualization (VMware/ESX)
- Familiarity with Linux administration
- Experience using tools like Salesforce, Jira, Gainsight
Ideal- Experience supporting file storage or data infrastructure platforms
- Managed multiple customer accounts simultaneously
- Exposure to AI-driven operational tools or automation workflows
Experience Guidelines- 4-7 years total experience
- 2-4 years in customer-facing technical roles
- Prior TAM experience helpful but not required
Compensation Transparency:In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
