$80K — $100K *
This position requires someone with extensive experience in complex problem solving using a complex set of tools. Further, the right candidate will have the ability to learn our SysTrack product suite very quickly and become a subject matter expert (SME) in its use. This is not a project management or entry level support position. You will be implementing SysTrack technology solutions to a very technical and intelligent customer base.
The position location will be in the United States.
You will be responsible for developing solutions requested by customers using the Lakeside SysTrack product suite. You will work directly with the customer to facilitate knowledge of open issues, increase customer use cases of SysTrack, and develop and maintain excellent customer relationships.
This position will be the frontline technical expert for SysTrack to the customer. A deep technical ability is required. Previous senior level desktop support or engineering experience is a must. Virtualization experience with Citrix and/or VMWare is also a plus for this role.
You will be the single point of contact between customer technical teams and Lakeside where you will have the opportunity to be a part of the SysTrack Client Services Organization, focusing on delivering solutions to our top customers.
Knowledge, Skills and Abilities
Valid through: 11/16/2020