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Technical Account Manager / Cloud Assurance Manager in Lake Mary, FL


Lake Mary, FL 32746
6w ago


$80K - $100K*


Account Management


5 - 7 years

Job Description

The Cloud Services group has a proven track record of delivering exceptional services to clients around the globe. We are seeking an experienced, detail-oriented, and motivated Cloud Assurance Manager to join our Application Services Team. The CAM role is a very strategic and influencing role within the Cloud Business Unit and with the customer. A successful CAM -

  • Understands Higher Education Business
  • Coordinates teams to assure delivery of ongoing services
  • Is the primary point of contact for escalations for the customers
  • Knows contractual terms, applications, and integrations in play, product compatibility matrix and dependencies
  • Works with customer to conduct release planning and build an operational roadmap of future implementations and upgrades, thereby keeping customer current
  • Provide project management for specific customer projects
  • Identifies and communicate risk including impact of issues
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Valid through: 2020-3-4

About Ellucian

Datatel, Inc. was a private company that provided fully integrated software and professional services to build enterprise education platforms for higher education until it combined with its competitor SunGard Higher Education to form Ellucian in 2012. Datatel was headquartered in Fairfax, VA. With 533 employees, Datatel had more than 799 client institutions located in the United States, Canada, Guam, Puerto Rico, American Samoa, and Bermuda. Datatel was founded by Tom Davidson in 1968 as a data processing service bureau. The company began in the mezzanine of a suburban office supply store outside of Washington, D.C.. A few years later, Datatel began performing data processing for banks. In 1973, the company grew substantially when Davidson merged Datatel with Data Technology Corporation, owned by Ken Kendrick. Datatel focused on higher education since 1979.
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