Understand customer applications environments and document what, how & why they consume CDNetworks Services.
Partnering with CSM’s, taking proactive initiatives to Uncover/Identify Technical Upsell opportunities within existing accounts.
Is very organized in managing,documenting, tracking and executing multiple upsell opportunity projects.
Adheres to timelines and provides deliverable status to internal & external stakeholders.
Educates customer on new Products, features & use cases through Portal Demos, Presentations and white papers.
Setup appropriate configuration required to successfully complete POC’s.
Escalate, Document, technical feature gaps, questions, concerns, raise them within the core team required.
Bachelor’s degree in Engineering, Computer Science, or related technical field.
Minimum 1-2 years of relevant experience in a client-facing environment, i.e. Consulting, Sales /System Engineering, Professional Services or other technical field support.
Experience with web performance measuring tools, such as Catchpoint, Dynatrace, Soasta as well as, Security or Monitoring.
Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers, such as Web Inspector, Fiddler, LiveHTTPHeaders, and Firebug. Solid understanding of HTML and web application concepts and architectures.
Understanding of the following: Public, Private Hybrid Cloud environment ,SaaS or Identity Management & networking concepts, including network topologies, DNS, and TCP; Web server (e.g., Apache) or CMS deployments, including server configuration in a Web 2.0 environment.
Able and willing to travel domestically (up to 20%), required.