Imagine a job where you…
At Ipreo, this is true for EVERY MEMBER of our global organization! Our technology solutions and analytical insights are relied upon by every major investment bank and thousands of corporations around the world.
What’s in it for you:
The Professional Services team plays a leading role in shaping our presence in the global capital markets; we touch clients and internal delivery teams at all levels and all products within our Global Markets team – Ipreo’s largest business unit.
The Professional Services team has several areas of expertise so that we can solve problems and manage change at all levels of complexity and size through various mechanisms, one of which is the Technical Support function. We are expanding our Technical Support group to take on more of our mission critical transactional issuance products.
Based in New York, the leader of this group will build his or her own team to provide Tier II technical support to our clients, working in close partnership with our client success and implementation management teams worldwide.
Our vision is that technical support will collaborate extensively - working with account managers, information security, engineers, product managers and client services to triage inbound client events, diagnose root causes and hand off to the engineering team for remediation. In some cases, the team will also create technical solutions for production use if the scope does not belong within our core products. This group will also work directly on customer projects together with the implementation team to enable customers to integrate with our systems more efficiently.
Not only will you gain exposure to the full breadth of the organization, you will have the opportunity to work across asset class, on various products, many of which are integrated with each other. As a proactive partner and leader within the organization, dedicated to providing top notch technical leadership and consultative guidance, both externally and internally, we look for people who are consultative, analytical, organized, technically minded and passionate about helping others.
Ipreo has grown rapidly and our solutions now represent the de facto marketplace for the primary issuance of equity and fixed income securities around the world. The effective support of our platforms is critically important to our clients, our company, and the industry in general, and this role is located at the core of the stability of that market.
What you’ll work on:
What we look for: