Technical Account Manager - Analytics - Actimize division

NICE Systems   •  

Virtual / Travel

Industry: Technology

  •  

11 - 15 years

Posted 47 days ago

Technical Account Managerto join our growing Analytics Services team. This person will be responsible for leading client projects on the Cloud in the area of Fraud & AML prevention and analytics.

Key Responsibilities

  • Overall responsibility throughout the project lifecycle including client onboarding, fraud/AML analysis, design, implementation, testing and deployment
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
  • Build and manage successful client relationships to ensure client satisfaction
  • Build and manage internal relationships with R&D, Operations, Sales
  • Hands on support for the project technical team in configuration and testing
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

Qualifications

  • 10+ years’ experiencein technical account management, project management, business analysis, technical sales and consulting
  • Technical experience of implementing systems to financial organizations
  • Proven experience managing multiple high-profile projects concurrently.
  • Ability to evaluate customer requirements and map these to solutions and services
  • Excellent communication (written/presentation) and interpersonal skills
  • Proactive and customer-focused building effective relationships with customers
  • Flexible and able to act under pressure meeting tight client deadlines
  • Able to thrive in a fast-paced, high energy, demanding and team-oriented environment
  • Willing to travel to client sites (only a small percentage of time)
  • Analytics background desired – technical and/or business related
  • Financial industry knowledge, with regulatory (e.g. compliance) experience a bonus
  • Knowledge in fraud and/or AML systems a plus

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