Industry: Consumer Goods / Miscellaneous•
Less than 5 years
Posted 339 days ago
Datascan is a provider of wholesale and audit intelligence in the automotive industry. Datascan’s solutions are the most comprehensive in the industry, providing banks, independent finance companies, and captive financial institutions with clarity critical to their success – helping them manage risk while increasing productivity and profits. All of our solutions are web-based and delivered from our state-of-the-art DataScan-managed data centers.
The Technical Account Manager (TAM) is the person responsible for managing the technical aspects of relationships with its clients. Their job description involves them working closely with the clients and internal teams in order to make sure the highest level of service is provided to the clients. In addition to providing top-quality technical service, technical account managers assist in strengthening customer relationships and ensuring customer satisfaction. The TAM will demonstrate products and or services to customers and explain how such product meets customers needs. They employ project management skills to help put together product upgrades and minimize disruption for customers. The TAM will arrange training for customers for effective use of products. In the same vein, the TAM would need to monitor the progress of upgrades so as to ensure that they are successful. The TAM is responsible for managing ongoing support to customers in order to confirm that the customers continue to make effective use of products and services. They monitor support requests made by customers to identify any recurring issues and recommend changes to products. The TAM will hold regular review meetings with customers for discussions on any problems and issues and report to other members of the account team. The TAM will analyze customers support needs and identify areas where the company can reduce support costs and offer improved service. The TAM uses excellent client management skills along with strong product and business knowledge to serve clients and assist other departments with various projects. The TAM leads interaction with clients on technical business needs, may determine methods and procedures on new assignments and solves business problems in creative and effective ways. The TAM must be able to work independently and in a team with a high level of accountability. The TAM possesses excellent verbal and written communication skills and the ability to interact professionally with diverse groups of executives, managers, and subject matter experts. The TAM elicits requirements, critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from true business needs.