Job Description

Technical Support Engineer.

Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.

The position will be based in Utah or California.

Responsibilities:

Provide Tier 1-2 Technical Support to customers and partners on product and integration issues.
Support product usage questions and customer education.
Troubleshoot network and data feed issues including VPN connection errors, improperly decrypted files, SFTP misconfiguration, etc.
Engage with enterprise accounts on the phone and may be required to participate in customer account reviews as subject matter expertise.
Resolve the majority of issues on first interaction basis.
Use Salesforce Service Cloud and Jira to intake, manage, and facilitate issue resolution.

Required Skills and Experience:

Experience in networking, data exchange, browsers, Linux, SQL, etc.
Strong verbal and written communications.
High level of responsiveness in both phone and e-mail communications.
5+ number of years of experience in Technical Support of a related field.
BA/BS Degree in a technical field.

Additional Preferred Qualifications:

Experience in the banking industry is desired.

A programming and scripting background in Python, Bash, and\or other programming languages is a plus.

Valid through: 3/8/2021

About NICE Systems

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.

Total Jobs:

212

Total Experts:

Average Pay:

$134,692

Total value of jobs:

$35,020,000

% Masters:

34%

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* Ladders Estimates