The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.
Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.
The Oracle E-Business Suite (EBS) Technical Manager is responsible for design, development and implementation of software programs for the Oracle EBS and CRM Applications. The Technical Manager provides accounting and functional subject matter experience, application development support, and leadership for the Oracle EBS implementation, enhancements and upgrade projects. This role, translates business and functional requirements into technical approach, solution, and technical design specifications. The Technical Manager works with the business SME’s to derive business requirements, leads solution design, prototyping, testing, and deployment of Configuration/Customization, Extension, Modification, Localization and Integration (CEMLI) and Forms customizations to Oracle EBS and performs application configuration in support of the stated business requirements and solution designs. This role will collaborate with vendors and provide integration support across a large scale IT program with multiple projects/vendors involved. The Technical Manager analyzes and troubleshoots complex system and user issues and coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as needed.
Essential Job Functions
TECHNICAL/PROFESSIONAL KNOWLEDGE REQUIRED:
Hands-on Oracle EBS R12 solution design, development, implementation, and management experience.
Must be an expert in functional aspects of Oracle EBS.
Experience with designing, configuring and implementing Oracle EBS
Experience with CRM Applications, Oracle Install Base, Service Contracts, Tele-Service, Advanced Pricing, Customer Online, CRM Foundation and TCA Customer Model.
Understanding of Business Processes utilizing Oracle Application flows across the Oracle EBS.
Strong understanding of US GAAP Accounting
Basic proficiency in SQL, PL/SQL and using TOAD or similar product
Experience with Application Object Library (AOL), Concurrent Manager and Flex fields.
Experience with designing CEMLIs (Configuration/Customization, Extension, Modification, Localization and Integration).
Experience with SDLC and Possess application management in an Oracle Environment with at least two full life cycle oracle implementation in a functional or a techno-functional capacity.
Working knowledge of Oracle Applications API’s
Excellent analytical skills, time management skills, ability to prioritize and multi task, ability to routinely make effective and timely decisions in alignment with departmental direction is required.
Ability to work collaboratively with team members to ensure coordinated efforts and clear communication.
Excellent written and oral presentation skills
Excellent interpersonal skills to interact effectively with all levels of personnel in discussions and explanations of complex systems.
Ability to manage projects and to effectively work as part of a team on larger projects.
Flexible, self-directed and motivated individual, able to accommodate to shifting priorities.
Group facilitation, mediation, and conflict resolution skills.
Strong collaboration skills and ability to deal effectively in a team environment.
Successful Customer facing experience and effective team collaboration.
An ideal candidate will be committed to the values, mission and goals of Wyndham Hotels & Resorts Organization.